For purposes of the applicable data protection laws, Big Stamp is the “data controller”. This means that Big Stamp determines the purposes for which, and the manner in which, your data is processed.
What information we collect
Data that is given to us by you
Big Stamp will collect your data in a number of ways, for example:
- when you contact us through the website, by telephone, post, e-mail or through any other means;
- when you register with us and set up an account to receive our products/services;
- when you elect to receive marketing communications from us;
Data that is collected automatically
To the extent that you access the website, we will collect your data automatically, for example:
- we automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
- we will collect your data automatically via cookies, in line with the cookie settings on your browser.
What we do with the information we collect
Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
- transmission by email of marketing materials that may be of interest to you;
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
For the delivery of direct marketing to you via e-mail, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide. If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share data with
We may share your data with the following groups of people for the following reasons:
- third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
- third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;
- relevant authorities – to facilitate the detection of crime or the collection of taxes or duties;
Keeping data secure
We will use technical and organisational measures to safeguard your data, for example:
- access to your account is controlled by a password and a user name that is unique to you.
- we store your data on secure servers.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: email@example.com.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your data:
- Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- Right to correct – the right to have your data rectified if it is inaccurate or incomplete.
- Right to erase – the right to request that we delete or remove your data from our systems.
- Right to restrict our use of your data – the right to “block” us from using your data or limit the way in which we can use it.
- Right to data portability – the right to request that we move, copy or transfer your data.
- Right to object – the right to object to our use of your data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: firstname.lastname@example.org.
If you are not satisfied with the way we deal with a complaint you make in relation to how your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.
Bigstamp.uk, any associated websites and sub-domains, use small text files, called cookies, to store information in your web browser. The information stored may include preferences, session identification, HTTP information, and IP address.
You can set your browser to not receive cookies, but this may limit your ability to use bigstamp.uk and any associated websites and sub-domains.
IP addresses of computers used to visit bigstamp.uk and any associated websites and sub-domains are stored in our database. This includes when first registering for an account, managing your account details, writing a private or public message or performing any other transaction which results in data being transferred to or from your computer and the website in question.
Your IP address is not visible to the public at any time.
Links to other websites
Controlling your personal information
Big Stamp will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.